faqs
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All our jade jewelry comes with a certificate of authenticity issued by an authoritative organization. All jades are manually tested to ensure that you are purchasing authentic jade. Our professional team can also provide detailed quality assessments.
The price of jade can vary based on several factors, including color, transparency, craftsmanship, and origin. We are committed to providing clear pricing explanations and ensuring that our prices are fair. You can find detailed pricing information on each product page.
We offer a 30-day return policy. If you are not satisfied with your purchase, please contact our customer service team for a straightforward return process, ensuring a worry-free shopping experience.
We take full responsibility for any damage that occurs during shipping. Please inspect your package upon receipt. If you find any issues, contact us immediately, and we will provide a prompt and effective solution.
Each product page provides detailed descriptions and recommendations to help you select the right style and occasion. If you have any doubts, feel free to reach out to our customer service team, and we will recommend options based on your preferences.
Each jewelry item includes size information and measurement guidelines on the product page. We recommend measuring according to our guide to ensure a perfect fit. If adjustments are needed, please contact us for assistance.
We use SSL encryption technology to protect your personal information, ensuring a secure shopping experience. Additionally, we support various secure payment methods to safeguard your transactions.
We work with reliable suppliers. The main regions where we source jade raw materials are China, the United States, Canada and Myanmar. We ensure that all jade is legally sourced and meets sustainable development standards. We are committed to environmental protection and support responsible sourcing practices.